Welcome to TemPlaza & Plazart support center!
Please make sure you include the following information for quick and smooth support:
- Latest Version
Make sure that you are using the latest update of our theme.
- Purchase Code or Envato Login
You will be required to enter the purchase code for the item you want to get support or login with your Envato account.
- Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
- Include an admin login
The fastest way for us to help is for us to view your backend setup.
Item support includes:
✔ Responding to questions or problems regarding the theme’s features
✔ Fixing bugs and reported issues
✔ Providing updates to ensure compatibility with new software versions
However, item support does not include:
✖ Theme Customization
✖ Requests that require or involve Custom Coding
✖ Support for 3rd party plug-ins
✖ Support for Outdated Themes